Refund Policy

For all refund issues pertaining to orders made via smokebirds.com we encourage you to contact us via email at contact@smokebirds.com

We do not handle refunds for purchases made at independent retail locations. If you purchased a Smoke Birds product at a retail location, or through a website other than smokebirds.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

If you purchased from www.smokebirds.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 3 days. Refunds are not guaranteed and no returns will be given if you have not contacted us within 3 days of your purchase. You will need to send back the unused portion of your product before being issued a refund or exchange. A restocking fee may apply.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at contact@smokebirds.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to contact@smokebirds.com with the your order number on the subject line like: DAMAGED PRODUCT – ORDER #(Insert your order number)

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.

We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.

FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. Pittsburgh, PA USA © Smoke Birds 2023 © Smoke Birds 2024 |
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